Shipping Policy

PICK-UP:

On pick-up items, you may choose the Galaxy location from which you would like to pick up your order. Galaxy will call contact you within 1-2 business day of order to coordinate pick-up date.  During the check-out process, you will select the Galaxy pick-up location.

 

DELIVERY:

On delivery items, Galaxy will bring the items to your front-door step or garage. We do not bring it inside the home or backyard. Customer must be home to receive the product. Please inspect the product carefully for any damages.

Galaxy will charge $2 a mile, one-way, after 30 miles from the nearest Galaxy location. For example, if you live in Paul’s Valley, OK, which is approximately 63 miles from our nearest location, Oklahoma City, you would be charged for 33 miles. It would incur an additional $66 mileage charge.

To be scheduled for delivery, Galaxy requires a 30% down payment or full funding on financed orders. Merchandise must be paid in full five (5) business days prior to the delivery date. Otherwise, your delivery will need to be rescheduled. Galaxy delivers within 120 miles to the nearest Galaxy showroom. Inground pools can only be installed within the state of Oklahoma and within a 90 mile radius from the nearest Galaxy showroom.

 

INSTALLATION:

On installed items, Galaxy will professionally install the item in the room or backyard area of your choice, and remove all debris. There must be enough accessibility to bring the item to your desired location.  If you have any questions or concerns, we will discuss them you once we receive the order.  If, for any reason, Galaxy determines the item cannot be properly installed, we will cancel the order.

Galaxy will charge $2 a mile, one-way, after 30 miles from the nearest Galaxy location. For example, if you live in Paul’s Valley, OK, which is approximately 63 miles from our nearest location, Oklahoma City, you would be charged for 33 miles. It would incur an additional $66 mileage charge.

 

SHIPPING:

On shipped items, Galaxy will ship via standard ground service like FedEx, UPS or USPS. Please expect 5 to 7 business days from the time of order.

 

RESIDENTIAL CURBSIDE:

On LTL items, Galaxy will have the item delivered via LTL truck. These are the large trucks that are usually 24’ or 52’ in length. Galaxy will request that an appointment be setup with you and the LTL carrier. The driver will only drop it off on your curbside. You may need to supply additional manpower to help unload the product. You will need to discuss this with the LTL carrier at time of appointment.

It is very important that you note any possible or actual damages visible on the shipment and note it on the Bill of Lading. If you have any questions, please contact Galaxy before accepting shipment. All shipping damages must be reported within 24 hours of receipt.

Contact Us Today

Galaxy opened its doors in Tulsa in 1975. Your decades of support has made us the company today. During these times, we are doing everything to be here for our community and serve our customers. If there is anything we can do to help you, JUST ASK!

© Galaxy Home Recreation, All rights reserved.

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