Shipping Policy

Pick-up – On pick-up items, you may choose the Galaxy location from which you would like to pick up your order. Galaxy will contact you within 1-2 business days of your order to coordinate your pick-up date. Pickups will either be scheduled by the store’s sales team (in-store pickups) or by our customer care team (warehouse pickups). Order must be paid in full prior to pick-up.  

Delivery – On delivery items, Galaxy will take the items to your front door step or garage. We do not bring it inside the home or backyard. The customer must be home to receive the product. Please inspect the product carefully for any damage. Order must be paid in full prior to delivery. Some items require an installation agreement to be signed prior to scheduling. 

Galaxy will charge $3 a mile, one-way, after 30 miles from the nearest Galaxy location. For example, if you live in Paul’s Valley, OK, which is approximately 63 miles from our nearest location, Oklahoma City, you would be charged for 33 miles. It would incur an additional $99 mileage charge. 

Galaxy delivers within 120 miles of the nearest Galaxy showroom. Inground pools can only be installed within the state of Oklahoma and within a 90-mile radius from the nearest Galaxy showroom. 

Installation – On installed items, Galaxy will professionally install the item in the room or backyard area of your choice. Order must be paid in full prior to installation. Some items require an installation agreement to be signed prior to scheduling. There must be enough accessibility to bring the item to your desired location. If you have any questions or concerns, we will discuss them with you once we receive the order. If for any reason, Galaxy determines the item cannot be installed, we will cancel the order. 

Galaxy will charge $3 a mile, one-way, after 30 miles from the nearest Galaxy location. For example, if you live in Paul’s Valley, OK, which is approximately 63 miles from our nearest location, Oklahoma City, you would be charged for 33 miles. It would incur an additional $99 mileage charge. 

Galaxy installs within 120 miles of the nearest Galaxy showroom. Inground pools can only be installed within the state of Oklahoma and within a 90-mile radius from the nearest Galaxy showroom. 

Shipping – On shipped items, Galaxy will ship via standard ground services like FedEx, UPS, or USPS. Please expect your order to arrive within 5 to 7 business days from the time of order. 

Residential Curbside – On LTL items, Galaxy will have the item delivered via LTL truck. These are the large trucks that are usually 24’ or 52’ in length. Galaxy will request that an appointment be set up with you and the LTL carrier. The driver will only drop it off on your curbside. You may need to supply additional labor to help unload the product. You will need to discuss this with the LTL carrier at the time of the appointment. 

It is especially important that you note any possible or actual damage visible on the shipment and note it on the Bill of Landing. If you have any questions, please contact Galaxy before accepting the shipment. All shipping damage must be reported within 24 hours of receipt.