Refund Policy

Delivery – In order to be scheduled for delivery or pick-up, sales orders must be paid in full. Galaxy will reserve your inventory with a minimum 30% deposit. You must take your order within 4 months of purchase, or you will be refunded less a 20% service fee. Galaxy may also offer contingency holds for 10 days on all orders with less than a 30% deposit. The customer must either secure the inventory within 10 days with a 30% deposit or will lose the inventory and price hold. Personal and business checks are not accepted. Cashier’s checks are acceptable. 

Mileage – Galaxy delivers within 120 miles of the nearest Galaxy showroom. Inground pools will only be installed within the state of Oklahoma and within a 90-mile radius from the nearest Galaxy showroom. Delivery outside 30 miles from the nearest showroom will be subject to a fee in the amount of $3.00 per mile one-way. For example, if you live in Paul’s Valley, OK, which is approximately 63 miles from our nearest location, Oklahoma City, you would be charged for 33 miles. It would incur an additional $99 mileage charge. 

Returns / Refunds / Exchanges – All sales are final. If you would like to cancel your order prior to taking possession of the merchandise, your order will be refunded, less a 20% service fee. Special Orders must be paid in full at the time of purchase and cannot be canceled for a 20% service fee. Credit card refunds are made within 2 business days, and check/cash refunds will be mailed via check within 10 business days. Galaxy is not responsible if special-ordered merchandise is not suitable for the customer for any reason. 

Online Orders Cancellations/ Returns / Refunds / Exchanges –All sales are final. If you have not taken possession of the merchandise or if it has not been shipped, the order can be canceled, less a 20% service fee. Should you choose to refuse delivery, you will additionally be responsible for the return shipping fee or the installation fee.

If you have taken possession of the merchandise and your merchandise is damaged or not as shown on our website without previous notice, the merchandise will be exchanged for a new or “as shown” item.

For any items that may be out of stock at the time of packaging, Galaxy will cancel and refund your purchase. You will receive an email when your cancellation/refund has been processed.

All returned items must be in the new/original condition in which they were received unless you are returning a damaged item. Merchandise that has been reported as perfect condition before return will be charged if the item is received damaged.

Please note the condition in which your package was delivered. If merchandise is received damaged, the customer must contact the online sales department by email at orders@galaxyhomerecreation.com with photos of your package and product within 72 hours to report damage and to receive a return authorization. Failure to report damage may lead to the rejection of your claim.

Return authorization is required for all returns. All shipping costs associated with returned merchandise are the responsibility of the customer unless otherwise verified by Galaxy representative via email.

Credit card refunds are made within 1-2 business days. All refunds are made after receipt of merchandise and processed payment.

As-Is – Merchandise sold as a floor model or damaged are purchased as-is/final sale and may not be covered by a warranty plan. Please review the merchandise and ensure you are satisfied with its condition. As-is sales must be fulfilled (delivered or picked up) within 30 days of purchase. 

Damaged or Missing Parts – Merchandise found to be defective or to have undisclosed damage may be returned within 48 hours of purchase for repair or replacement at the discretion of Galaxy Home Recreation. The merchandise must be in the original packaging and be accompanied by the original sales receipt. Damaged or defective merchandise may need to be returned to the manufacturer for repair or replacement and in accordance with the manufacturer’s warranty return policies. 

Customer Pick-up – Pick-ups will be scheduled either by the salesperson (in-store) or our customer care team (warehouse). Warehouse pick-ups will be scheduled Monday – Friday, 10 am to 5 pm, from the location specified by our Care Team.  Galaxy is happy to assist with loading your purchase. The customer is responsible for securing merchandise to the vehicle. Galaxy is not responsible for vehicular damage due to any loaded merchandise. 

Electrical – Galaxy does not install any electrical requirements that your merchandise may require. 

Installation – Installation charges and rates are based upon 2 individuals unless otherwise noted on the sales contract. If additional members of our install team are needed; the charge is $50 per hour per additional person. Installers are not responsible for obstructions or issues of accessibility during installation and re-delivery charges may apply.  

Warranty and Service – Please refer to the manufacturer’s warranty for warranty coverage. Warranties generally do not include transportation charges, labor, and/or shipping charges with the manufacturer. Mileage fees will also apply outside 30 miles in the amount of $3.00 per mile one-way. For warranty service, Galaxy will assess a $129 diagnostic charge after 180 days of delivery or installation.