General Service Requests

Galaxy Home Recreation proudly services the products it sells!

By filling out the form below, we can efficiently see to your service needs. If the item is covered under warranty, please include your serial number. Galaxy cannot initiate a claim without it. Galaxy will contact you shortly to setup a service call!

Thank you for choosing Galaxy!

Galaxy is proud to offer our 180 day post-installation Worry Free Guarantee to all of our customers. Fees listed below will only apply to service requests made after our 180 day guarantee period.

Fees:

Diagnostic Fee (includes first 30 minutes): $99
Hourly Labor Charge: $99
Extra Mileage Fee: $2 per mile outside 30 mile radius, one-way.

Terms:

Galaxy Home Recreation makes every attempt to provide single service call resolution, but most service calls require two trips. During the first trip, Galaxy diagnoses the issue(s). The appropriate parts will then be ordered and a second service call will be scheduled.
For items covered by manufacturer labor warranty, the manufacturer only covers the hourly labor charge. Trip fee is the responsibility of the customer.
We only provide service on products purchased from Galaxy Home Recreation EXCEPT for Billiard and Hot Tub service requests.
All fees are collected in advance and parts must be paid prior to ordering.
The initial $99 diagnostic fee will be collected at the time service is scheduled.

Submit a Request

Contact Us Today

Galaxy opened its doors in Tulsa in 1975. Your decades of support has made us the company today. During these times, we are doing everything to be here for our community and serve our customers. If there is anything we can do to help you, JUST ASK!