General Service Requests

Galaxy is proud to offer our 6 Months Worry Free Policy on most products from manufacturer defects and workmanship.

• Our Worry Free Guarantee covers any issue due to manufacturer defect or issues caused by Galaxy’s installers within the following time ranges:
  • For above ground pools, our Worry Free policy coverage is for the current swim season.
  • For all other products our Worry Free policy period covers 180 days from date of installation.
• During pool season, pool service calls are often scheduled 1-2 weeks out.  To help resolve your pool issue faster, please visit our Pool Resources page for ownership tips and solutions to common pool problems.
• Please fill out the form below and we will get back to you as soon as possible.
• If you need assistance with your request please call 918-794-7221 to reach our Customer Care team.

For service after the worry free policy period, please read the terms below:

Terms:

• Galaxy Home Recreation makes every attempt to provide single service call resolution, but most service calls require two trips. During the first trip, Galaxy diagnoses the issue(s). The appropriate parts will then be ordered and a second service call will be scheduled.
• For items covered by manufacturer labor warranty, the manufacturer only covers the hourly labor charge. Trip fee is the responsibility of the customer.
• We only provide service on products purchased from Galaxy Home Recreation.
• All fees are collected in advance and parts must be paid prior to ordering.
• The initial $99 diagnostic fee will be collected at the time service is scheduled.

Fees:

• Diagnostic Fee (includes first 30 minutes): $99
• Hourly Labor Charge: $99
• Extra Mileage Fee: $2 per mile outside 30 mile radius, one-way.