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Service Request

Galaxy Home Recreation proudly services the products it sells. Our service form request enables Galaxy to efficiently process your service issue. If the item is covered under warranty, please note the serial number. Galaxy cannot initiate a claim without it. Galaxy will contact you shortly to setup a service call!

Thank you for choosing Galaxy!


  • $99 diagnostic fee (includes 1st 30 minutes)

  • $99 hourly labor charge thereafter

  • $2 per mile outside 30 miles 1-way


  • Galaxy Home Recreation makes every attempt to provide single service call resolution, but most service calls require two trips. During the first trip, Galaxy diagnoses the issue(s). The appropriate parts will then be ordered and then a second service call will be scheduled.

  • For items covered by manufacturer labor warranty, the manufacturer only covers the hourly labor charge. Trip fee is the responsibility of the customer.

  • We provide service only on products purchased from Galaxy Home Recreation unless it is billiard service or hot tub service.

  • All fees are collected in advance and parts must be paid prior to ordering

  • The initial $99 diagnostic fee will be collected at the time of scheduling service call